FAQ
Custom Pet Portraits
Do you just do cats and dogs?
We can design a portrait for any animal no matter the species or the breed. So far we're created unique masterpieces for dogs, cats, birds, horses, micro-pigs and even hedgehogs!
Our artists are incredibly talented and can work with any animal on Earth.
Can I print more than one pet on one canvas?
Yes! We have a variety of options to suit your needs.
Right now, we have costume options for 1 pet, 2 pets, 3 pets and even 4 pets together in one portrait!
What makes a good photo?
1.) Be sure your pet's photo is taken in a well lit area. Ideally without a filter and in natural lighting.
2.) Close up and head on, showing as much of the ears, head, neck, and chest as possible. This will allow us to get a good crop of your pets face.
3.) Avoid overhead, overly filtered or blurry photos. We are typically unable to illustrate photos of your pet lying down.
Check out our Image Guidelines for more information.
Does it matter what's in the background of my photo?
No, this shouldn't matter. Don't worry if there's a lot of stuff in the background. Obviously it's better if it's a plain/clear background. But don't obsess over it too much!
How do you produce your artwork?
Check out How It Works.
Can I change my order?
You can change your order for 24 hours. If you placed your order more than 24 hours ago, we can't guarantee that we can change it.
Can I see the artwork before it gets printed?
Yes you can. All customers get to preview their artwork and request any changes before printing. We'll email you once your preview is ready. Check out How It Works.
What if my photo is in black and white?
If your photo is a black and white image we will naturally change the custom portrait to be black and white too, to match your pet photo. Note that we do not and cannot add colour to black and white images.
What is the queue jump option?
This is our premium designing and shipping option. Selecting this option will fast-track your order to the front of the queue and our artists will work on your artwork as a priority.
This is a fantastic option during busier shopping periods.
Shipping and Payment Methods
What are the shipping times and prices?
Shipping Times
- USA: 4-8 working days
- CA, AUS, UK: 3-5 working days
- Europe: 3-5 working days
- Rest of world: 4-7 working days
We provide FREE SHIPPING!
For more information, please check our Shipping Policy.
Do you ship worldwide?
Yes we do. Even better, we offer free worldwide shipping. Plus, all orders are shipping with tracking no matter which country they are shipping to.
Will I get a tracking number?
Yes, all orders are shipped with tracking. You'll receive the tracking number, as well as delivery updates via email.
Which payment methods do you accept?
We accept all major debit and credit cards including Visa, Visa Debit, Mastercard, American Express and more. We also accept PayPal payments.
Returns/Refunds
Do you offer refunds?
In certain cases yes, check our Refund Policy for more information.
What if I don't like the artwork?
We're 100% dedicated to ensuring you love your artwork!
Once your portrait is ready, we'll notify you via email. You have 3 days to either send us your edit requests, or approve it for printing. If 3 days go by and we don't hear from you, we'll consider it approved and will proceed with printing.
We're proud to offer unlimited revisions free of charge, so you can be confident you'll love your portrait.
Can I cancel my order?
You can cancel your order and receive a full refund up until the point your order has started processing.
How long does a refund take?
When a refund is issued you will receive confirmation via email.
Please allow up to 5-7 working days for the funds to be deposited into your account.
Is your question not listed? Ask it here!
We'll respond as soon as possible.
Customer Service Opening Times:
Monday to Sunday: 9:00 AM - 6:00 PM